Jiaxing Yunxi Technology Co., Ltd. is located in Zhejiang Province of China - a place known as the "City of fasteners".
We are a professional manufacturer of fasteners, specializing in providing a large quantity of standard fasteners, as well as small-batch, multi-specification, and non-standard customized bolts, nuts, screws, etc.
Q What if the fasteners received do not match the order specifications?
A Contact customer service immediately and provide your order number and specific discrepancies. We will verify and arrange for a replacement within 48 hours, ensuring clear accountability by tracing the entire production batch.
Q What should I do if fasteners break during use?
A Keep the broken sample and photos of the scene. Report it to the quality department within 24 hours. After third-party testing confirms the quality issue, we will replace it free of charge and bear the related losses. We will also optimize the production process to avoid similar problems.
Q How can I access the product inspection report?
A Each batch of products comes with an electronic/paper traceable inspection report. You can retrieve it in real-time using the order number through the "Quality Traceability" module on the official website or by contacting customer service. The report includes 12 test data points such as hardness and tensile strength, as well as third-party certification information.
Q Can non-standard customized parts be returned or exchanged?
A Non-standard products are custom-made and cannot be returned or exchanged unless there is a quality issue. If the discrepancy is due to our design/production error, we will remake it free of charge and compensate for the production time loss. A supplementary agreement will be signed by both parties to clarify responsibilities.
Q What should I do if I encounter technical problems during installation?
A Contact the technical support team and provide videos/drawings of the usage scenario. A technical engineer will respond within 2 hours, providing remote guidance or on-site assistance. For complex issues, an expert consultation mechanism will be activated, and an installation white paper will be provided for reference.
